(Capcom's primary storyline)
Emma Kendo (c.1988-1998) was an American child who lived in the midwestern city of Raccoon City. The daughter of Robert Kendo, a local gun shop owner, she was one of a hundred thousand victims of the 1998 Raccoon City Destruction Incident.
On September 23, Raccoon City's drinking water was contaminated with a modified Epsilon strain of t-Virus taken from Umbrella's NEST facility. At some point over the next week, Emma was infected and began to succumb to mental deterioration from its effects. By the night of September 29, her father Robert had already been forced to murder her mother due to the virus. After a tense encounter the survivors Leon Scott Kennedy and Ada Wong, Robert brought her back into their apartment building where he immediately killed her with his shotgun to prevent zombification.
- The cutscene where Emma is featured was altered shortly before the game's release, and Robert was supposed to describe her as a ten year old girl. The deleted line can be datamined from the retail version, and is in the file "mes_ev_410.msg.14".