Prime universe
(Capcom's primary storyline)

Owens was the director of Umbrella's headquarters. During Operation: NESTWRECKER, when the Umbrella Security Service began shooting Umbrella employees in the NEST, e-mails was sent to him by one of the survivors of the attack requesting reinforcements to help deal with the t-Virus leak that contaminated the facility but he did not respond to the requests.[1]

Sources

  1. Resident Evil 2 (2019), file: "Copy of Emails to Umbrella HQ"
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