IGN commended Capcom for their introduction of the Ooze, which they felt, while straying away from the traditional zombie, improved tension in the game with their ability to move behind the player via the vents. GameSpot, however, criticised creature designs like the Ooze, arguing that they were neither the scariest nor most-imaginative enemies to be introduced into the series. And, while the enemies would try to corner you, the weapon customization system limited the amount of scares.
In character designs, GameSpot was particularly critical of the sex appeal Jessica Sherawat and Rachel Foley were designed to generate. Such distaste was focused on aspects as Jessica's scuba uniform, which they felt brought her more in line with a dance troupe than a counterterrorism force. It was also joked that Rachel if "the organization [FBC] issued its female agents more practical protective gear, this wouldn't have happened", referencing the implausibility in Rachel's choice of uniform and hairstyle (a top which exposes her breast, and long blond hair which covers her eyes) and linking it to her death. Jill's companion, Parker Luciani, on the other hand, was given positive reviews as a likeable character bearing "an unmistakable resemblance to actor Russell Crowe".