(Capcom's primary storyline)
He worked under William Birkin as Sewer Facility manager of the Umbrella USA and also was task with escorting Brian Irons to the meeting room through channels passages. In order to carry out this second function, the manager used the Eagle Medal which he kept in his possession.
Raccoon City Incident
Due Dr. Birkin purposely started to sabotage the Umbrella's facilities, which caused the t-Virus to slowly contaminate the city, in mid-July 1998, the manager noticed the strange behavior of his friend Don Weller and missed him when he left work, unaware that Don was infected.
Later, between July 7 and August 16, 1998, he realized that Chief Irons was constantly visiting NEST and believed that his stress was due to Dr. Birkin's absurd requests. On one occasion while escorting Irons and noticing his grim mood, he attempted to joke with him but his humor failed to elicit a positive response, with Irons pulling out his firearm and threatening to shoot the manager. Subsequently, at the end of August 1998, the manager received an order from Dr. Birkin to suspend all operations of the facilities due to the Raccoon Police Department having begun investigating Umbrella after to the Arklay Mountains incident and was instructed to continue to work only monitoring the passage through the sewers, but with caution, otherwise he would be fired if someone found out.
When Raccoon City was finally consumed by the viral outbreak, his body was found by survivors in the sewer control room. It is implied that he was shot to death by USS.
- In the Resident Evil 2 remake version, there is a file in the Sewer Control Room that can be referring to the sewer manager, in it, he is called "Director Owens".